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Norwex Websites Canada & USA E-Commerce Packages

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Norwex Enviro Products - Mission - Operating Philosophy - Vision
Mission, Operating Philosophy & Vision Statements

 

Company Mission:


The Norwex Mission is to improve human life by radically reducing the use of chemicals in personal care and cleaning.

This Company Mission Statement is the core of our business. We believe this is also the way of the future.

Consumer Product Safety Commission tells us that of the chemicals commonly found in homes,
"150 have been linked to allergies, birth defects, cancer and psychological abnormalities."


Operating Philisophy:

To Empower our sales consultants to achieve their personal and financial goals and dreams through superior products, training, and ongoing coaching and support.

To Help our customers reduce the use of chemicals in both cleaning and personal care.

To stand behind all our products with a guarantee that promises and delivers Total Customer Satisfaction.

To build an organization where people are encouraged to continually expand their capacity to create the results they truly desire.

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Vision Statement:

Norwex Enviro Products will be a growth orientated, customer focused marketing company!
Delivering outstanding customer service on a consistent basis requires hard work and focused discipline to accomplish. There must be company-wide commitment to the vision and top management must insist on the priority of delivering high quality service to our consultants, host/hostesses, and customers.
What does the Norwex customer expect?
  • To be treated with respect
  • To be treated fairly
  • Products and services to be of high quality
  • Employees and sales consultants to be knowledgeable about offered products
  • The business to deliver what was ordered and purchased on time
  • A high degree of accuracy in invoicing, billing, shipping. etc.
  • Employees to be friendly and courteous
  • The business to rectify errors and problems in a timely and expedient manner
In order to gain an edge in the battle with our competitors, our commitment to customer service must permeate the entire organization. We also realize we cannot hide behind our brand and expect customers to continue to buy from us just because they have done so in the past.
The following must be in place in order for us to have success and have a consistent and definitive edge over our competition in the area of customer satisfaction:
  • Strong Leaders
  • A high percentage of high performing employees who are well suited to the jobs they hold
  • A real commitment to outstanding service
  • Clear goals and objectives about customer service
  • Efficient process
  • Discipline about doing the right things the right way
  • Clearly defined policies and procedures
  • A system/organization - wide approach to customer service
  • Action rather than lip service
  • A very high level of accountability
 

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Client Training & Support

Once you have purchased your Norwex Website, you will have access to this secure training area where you will find extensive training materials on using your website as well as our client support forum.